Frequently asked questions
Maintenance & service
How do I maintain my gas tool?
Maintaining your gas tool properly ensures a long and happy tool life. Blow off dust from the tool after using it and clean the air filter on top of the tool every two days. We recommend cleaning your tool thoroughly after driving 10.000 nails or using 9 fuel cells. You can use our gas tool cleaning kits. If needed, your tool can be lubricated with spray lubricating oil when send for service. If your tool, including battery, will be stored for a longer period of time it is important to charge the batteries every now and then to prevent the battery from going bad.
How do I maintain my pneumatic tool?
Maintaining your pneumatic tool properly is important to ensure a long and happy life for it. First, blow off dust from the tool after using it. If needed, lubricate the tool with spray lubricating oil regularly. Make sure to refer to the tool's manual for instructions on how to do this. Some tools are oil free and do not require lubricating. Storing your tool in its case when not in use, will ensure it doesn't get damaged.
How do I maintain my battery tool?
Maintaining your battery tool properly ensures a long and happy tool life. Blow off dust from the tool after using it. Some tools are oil free and do not require lubricating. But if needed, your tool can be lubricated with spray lubricating oil when sent for service. If your tool and battery will be stored for a longer period of time it is important to charge the batteries every now and then, to prevent the battery from going bad.
How do I maintain my compressor?
Maintaining your compressor properly ensures a long and happy compressor life. Empty the tank of air after each use, so the condensation does not cause the tank to rust. Always use the drain valve at the bottom of the tank to remove pressure. Do not use the safety valve! Doing so can wear out the spring tension of the ring, decreasing the valve lifetime and the moisture will not be removed from the tank as it should. Clean the air filters on the front and rear sides weekly.
Do you offer an in-house repair service? How can I register my tool for repair?
At SENCO we offer an in-house repair service. We have specialized engineers to make sure your tools are repaired properly and you get a working tool back. Contact customer service to register a tool for service or repair.
How to / settings
How do I know which bar my compressor should be set on?
A ground rule is to set the compressor on 7 bar for big tools and 6 bar for smaller tools. Drive some nails and adjust the bar - use as litte pressure as possible, without losing function. This is beneficial for both your tool and compressor.
My compressor won't start anymore. What should I do?
Turn your compressor off and push the reset button located on the back of your compressor if applicable. Turn your compressor back on. You should not push the reset button more than 3 times and always turn your compressor off first. If it still doesn't work or if there is no reset button, please contact our customer service or register your compressor for repair.
My compressor does not start or stops running.
Make sure you have sufficiant electrical power. Make sure your extension cord is not too long and has the correct dimensions. Recommended dimesion is 2.5mm2 for extesion cords longer than 15 meters.
My pneumatic nailgun does not drive all nails all the way.
Make sure you have set compressor output to the correct working pressure. Ensure you are using a hose with correct dimension and length, and the correct compressor for your tools needed air consumption.
How long is the warranty?
Warranties can differ between tools. All tool warranties are shown on the product pages on this website and on the box of the tool. In general XtremePro tools have a warranty of 5 years, gas tools have a warranty of 2 years, and other products have a warranty of 1 year. Always check the product information to see what is the case. It is also shown on the box that the tool comes in. If you want to find the warranty period of a specific tool, you can search it on the top of this website and find it on the product page.
Do I need to register my tool online for the warranty?
No, your receipt/proof of purchase starts your warranty.
Where can I find information about a product?
You will find all the information you need on the product pages on this website. These pages provide features and benefits of the product, photo's and video's, and downloads such as spare part lists, technical specifications, manuals and more. If you still have a question about the tool, please contact us via our contact page.
How many batteries are given with the tools?
The number of batteries included differs per tool. It is shown on the product information page.
Which driver bits are needed and what length?
Details of which driver bits are needed are shown in the product information section of any product page. The length of the driver bit is shown under accessories.
Do I need to use SENCO nails in my SENCO gun or can I use other brands?
Whilst it's recommended that you use SENCO fasteners, it is not always necessary. Always use the correct sizes of fasteners that are recommended on the product information page. Bigger or smaller fasteners can damage the tools.
Where can I find the technical specifications / operating instructions?
Each product page on this website provides you with a lot of product information, including technical specifications and operating instructions. You can also find all technical information for our current assortment underneath the section 'technical data' within the 'maintain your tool' section.
Where can I get exploded views and spare parts lists?
Each product page on this website provides you with a lot of product information, including manuals with exploded views and spare part lists. You can also find spare parts underneath the section 'technical data' within the 'maintain your tool' section. If the tool is no longer sold, you can find the spare parts underneath the section 'discontinued tools' within the 'maintain your tool' section.
Where can I find the Declarations of Conformity (DOC) and Declaration of Performance (DOP)?
You can find these declarations at the bottom of each product detail page on this website under 'Downloads'.